FOR YOUR INFORMATION:

HELP US TO HELP YOU, OUR VALUED CUSTOMER:

How much does stuff cost? (Prices)

• All prices quoted in our catalog are GST inclusive prices.
• Price is always subject to fluctuation, our prices are updated daily to ensure your price is in touch with the market value of the product.
• All orders placed through our website are subject to our acceptance and we reserve the right to decline any order prior to issuing an invoice. Any product listing on the itstuff.com.au website is not an offer to sell, and no order shall bind the company unless accepted by it. Unless otherwise agreed in writing, all orders are subject to acceptance by itstuff.com.au.
  

How do I pay for stuff? (Payment)

• We accept payment by VISA, MasterCard or via Direct Deposit (through internet banking).
• Your card will be charged as you proceed through the checkout, irrespective of whether there is available stock. Back orders are dispatched as new stock arrives.
• Credit card transactions attract a 2% surcharge. This charge reflects the fees that our bank charges us to use their credit card system. The surcharge is a payment for using the credit card system to place an order, irrespective of whether the order is fulfilled after the payment is made. For this reason, the surcharge component of any transaction is non-refundable in almost all cases.
  
• To avoid the surcharge, we also accept payments by direct deposit. Simply choose to pay by direct deposit and we'll send you our bank account details.
  

How do I get stuff? (Delivery)

• All orders will be treated with utmost urgency. Every effort will be made to dispatch orders ASAP.
• Freight charges depend on order value and parcel destination. Especially large items will be charged standard freight, but additional freight charges may apply depending upon size and destination.
  
• Delivery terms are subject to stock availability and courier cut off times. Generally, if you order an "in stock" item before 12PM, it will ship out that day.
• We do not deliver to PO Boxes.
  
• We do not "leave it under the back steps" or "drop it off on the front veranda". You (or an authorised representative) must be physically at the delivery location in order to sign for the goods when they arrive. If the goods cannot be signed for, they will be returned to the courier's delivery depot.
  
• Our couriers will attempt delivery 3 (three) times, at which point they will return the goods to our warehouse.
• Orders returned this way will forfeit the shipping component of the costs incurred thus far.
• You will be expected to pay shipping costs a second time for redelivery.
  
• All disputes regarding despatched invoice must be raised within 5 (five) working days from the delivery date.

What if its stuffed? (Product Returns)

• You must have authorisation before you return goods to IT Stuff. Call us beforehand.
• Goods returned under warranty will be repaired or replaced at the manufacturers' discretion. Warranty is not transferable.

        Dead On Arrival (DOA) or Faulty Products

• If the product purchased does not work as expected, of course you are able to return it.
• Dead on Arrival procedures vary for different manufacturers. Contact IT Stuff to determine the best way to proceed.
  
• All products must be returned in complete set with original packaging. It's okay if the packaging is opened.
• IT Stuff will not accept the responsibility for any damage or loss incurred on the freight of returned goods.
• Goods may be returned for credit, or replacement at your discretion. Credit returns will receive a full refund, including the credit card surcharge (if any was paid) and shipping costs.

Who owns this stuff? (Title)

• The goods are to remain in title and property of IT Stuff until fully paid. Ownership of products will only be transferred to the customer when all monies owed to IT Stuff have been paid in full.

Can you tell me about new stuff? (Email)

• IT Stuff sends exclusive specials and/or newsletters to our customers. If you do not wish to receive these e-mails, please opt out in your account settings.

What about the stuff I see on your site? (Web Content)

• The IT Stuff Website contains information on goods and services Customer may purchase including product descriptions and specifications. With the exception of information relating to IT Stuff pricing and stock availability, all product information has been provided by the relevant original equipment manufacturer (OEM) or vendor, not IT Stuff. IT Stuff has included it on this Website as a convenience only. The Customer should confirm all product descriptions and specifications with the relevant original equipment manufacturer or vendor before purchase.
• The IT Stuff Website contains hyperlinks and pointers to other websites operated by third parties. Linked websites are not controlled by IT Stuff. IT Stuff is not responsible for the contents of any linked website or any hyperlink contained in a linked website. The hyperlinks are provided as a convenience only, and the inclusion of any hyperlink on this Website does not imply any endorsement of the linked website by IT Stuff, its affiliates or their directors or employees. Customer links to any such website entirely at its own risk.
• Your use of the IT Stuff Website is at your risk. IT Stuff makes no warranties or representations as to its accuracy or completeness. IT Stuff specifically disclaims any liability or responsibility for any errors or omissions in the content on the IT Stuff Website whether IT Stuff is aware of such errors or omissions or not. To the fullest extent permitted by law, neither IT Stuff nor any other party involved in creating, producing, or delivering the IT Stuff Website is liable for any direct, incidental, consequential, indirect, special, punitive or exemplary damages or any loss of business, interest, goodwill, revenue or profit, or loss or corruption of data, arising out of your access to, or use of, or inability to use or access, the IT Stuff Website. Without limiting the foregoing, and to the fullest extent permitted by law, everything on the IT Stuff Website is provided to you "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Please note that the Trade Practices Act 1974 and similar State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by IT Stuff of goods or services on the IT Stuff Website which cannot be excluded, restricted or modified ("Non-excludable Rights"). Notwithstanding the foregoing paragraph, IT Stuff does not exclude any Non-excludable Rights but does exclude all other conditions and warranties, whether implied by custom, law or statute. To the fullest extent permitted by law, IT Stuff's liability for breach of any implied warranty, condition or undertaking which cannot be excluded is limited, at the option of IT Stuff, to: (a) in the case of services, the supply of the services again or the payment of the cost of having services supplied again; and (b) in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired.